The City of Mobile just gave its 311 service request system a much-needed refresh—and it’s finally live.
If you’ve ever dealt with a flickering streetlight, spotted a rogue pothole, or watched grass grow a little too wild, there’s now a faster, friendlier way to speak up.
The new City of Mobile 311 App puts service requests like these in the palm of your hand.
It’s quick: open the app, plug in the issue, drop a pin on the map, and hit submit. You can still call in, but the app’s where the action is.
Designed to Feel Easy
Deputy Chief of Staff Joe Snowden explained it like this: “You go into the app, log your request—maybe trash wasn’t picked up or a light’s out—you submit it, and we take it from there.”
The goal? Make it so intuitive that it feels second nature. The upgraded system lets you follow along in real time as the city handles the issue. You won’t be left in the dark wondering if your request got lost in a black hole.
It’s built for everyday use—and the team behind it paid close attention to design. Clear. Simple. Fast.
No More Mixed Messages
Behind the scenes, this update solves a big internal headache. The old system was split in two: 311 staff had their tools, and city departments had another.
The result? Delays, crossed wires, and general confusion.
Now it’s one connected system—clean, unified, and visible to everyone who needs to see it. For city employees, this means better tracking and fewer dropped balls.
For the rest of us, it means stuff gets handled without the runaround.
Time to Upgrade
Still using the old Mobile 311 App? Delete it. It’s out of commission. The new app fully replaces it and brings better functionality across the board.
Already have a 311 account? Good news: your info rolls over automatically. No need to start from scratch.
This isn’t a bells-and-whistles kind of upgrade. It’s practical. A smarter interface. A clearer process. And a faster route to resolution.
Better Tools, Smoother City Life
At its core, this is about making city services work like they should. No one should have to jump through hoops to get a curb repaired or a question answered.
You see something that needs fixing, you flag it. Then you get to watch it move through the system like a package on its way—tracked, timestamped, and (finally) closed out.
And while this update improves internal operations for the city, the ripple effect hits everyone. Things work better. Issues disappear faster. Life runs smoother.
The new Mobile 311 App is available now. Grab it. Use it. Then move on with your day.
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